FAQ

Do I need to book in advance?
We always recommend that you book well in advance. You can then be sure that the bike you want is in stock on the desired dates.
How can I reserve a bike?
The easiest way is via our website; click here
It can also be done by phone or e-mail. We also ask you to pay for the reservation directly.
Can I still cancel the reservation?
The reservation can be cancelled free of charge up to 48 hours before the start. 

Can I change the rented bicycle(s)?
This is possible if available. Any additional costs will be charged.

Are the bicycles rented out in daily periods?
There are no rates for half-day or day rides. The bikes are only rented out for whole days.
When can the bikes be collected?
This is only possible within our opening hours, from 10 a.m. onwards.
When should the bikes be returned?
The next morning between 09.00 and 09.30.

Can I return the bike outside opening hours?
This is not possible. The bicycle(s) must be returned to Fietsverhuur Dousberg.

Is it possible to extend the rental period?
This is only possible after approval by Fietsverhuur Dousberg.

Can I rent the bike(s) over several days?
The rates indicated on our website are for a continuous period. From 3 days onwards you will benefit from a discount. For single days, a new rental period starts each time.
Can I also rent a bicycle for a longer period of time?
It is possible to rent up to 14 days via the reservation system. For a longer period we ask you to contact us.

Will I get a refund if I return the bike(s) early?
Returning the bicycle(s) early gives no right to a refund.

Where should I park the bike?
In your storage space and in Maastricht in the designated guarded bicycle parking areas: Markt 36-A, Kesselskade and Maastricht Central Station.

Can someone sit at the back?
One child in one of our child seats with a maximum weight of 25 kg (23 kg on an electric bike) is allowed. 

On which paths can I cycle?
Only on the designated paved cycle paths. The bicycles may not be used on unpaved paths.

Is the battery of the electric bike fully charged?
The batteries of the bikes are fully charged. 

What is the range of an electric bike?
The range depends on various factors, such as temperature, wind, weight of the rider and driving behaviour. With normal use an average of 70km.

Do I have to pay a deposit?
A deposit must always be paid for the rented bicycle(s).

Is the bike insured?
The bikes are not insured as standard. This is optional when picking up the bikes.

What happens in case of damage or theft?
The hirer is at all times fully responsible for the bicycle. This includes damage and theft.

And in case of breakdown?
We always try to help, but this is not always possible. We can provide a tyre repair kit free of charge.
All costs related to the use of the bicycle(s) shall be borne by the Hirer.

What if I lose my key?
You can collect the spare key from us.
The cost of a new key is €15.

Is your question not included?
Please contact us.